Do you have a question? Most likely, you will find the answer here. We have compiled a list of the most frequently asked questions for you – clear, concise, and well-organised.
Still haven’t found what you’re looking for? Feel free to contact us!
Order
The product that I want to order is sold out. Will it be back in stock soon?
Whether an item will be restocked or not differs per product.
How long does it take before I receive my order?
We understand that you want your order as soon as possible. Items in stock are shipped fast from our warehouse in Belgium. Items marked “within 1-2 weeks” follow as soon as they are in. Delivery times are an indication and cannot be guaranteed.
Can I change my order?
After placing your order it is no longer possible to change your order. Your order is processed immediately by our people from the warehouse.
I forgot my password. What should I do?
You can request your password by clicking on login and then on “forgot password?”. Here you enter your e-mail address and then you will receive an e-mail from us with instructions to reset your password.
Do I need an account to place an order on Unicraft?
Yes, you need an account to place an order in our online Unicraft webshop.
Return or exchange
Can I return for free at Unicraft?
Unfortunately, we cannot offer you a return for free. You are therefore responsible for the returning costs.
How do I return my order?
You have 14 days to return your order. Please contact us before returning your order to us.
How long will it take before I get my money back?
As soon as we have received your return, it takes about 10 working days before we refund your money.
Delivery
Can I change my shipping address?
No, after your order has been placed it is no longer possible to make a change to your order.
How much are the shipping costs?
Your exact delivery costs will be calculated when you are completing your shopping cart. This depends on the desired delivery address and the weight of your order.
Can I track my order?
We ship all orders with a track & trace. You will receive the track & trace link by e-mail as soon as your order leaves our warehouse.
Payment
Which payment methods do you offer?
You can use following payment methods:
- Bancontact/Mister Cash
- KBC/CBC
- Visa/Mastercard
- Apple pay
- Belfius
- iDeal
- PayPal
- Bank transfer
How do I use a discount code?
Do you have a discount code? You can enter the discount code on the checkout page. Enter the coupon code at “add a coupon” in the cart details field.
Do I receive a confirmation of my payment?
After placing your order, you will automatically receive an order confirmation to the e-mail address of your account. It is possible that this e-mail may end up in your spam or junk folder. If you haven’t received an order confirmation, please contact us by e-mail (info@unicraft.be)
Other questions
I have not received an answer to my question, why is this?
Our customer service aims to answer your question within 2 working days. On weekends our customer service is closed and no message will be answered.
I haven't received a confirmation of my order?
Please check your junk and spam folder. The confirmation may ended there. If this is not the case, please send us an e-mail at info@unicraft.be
Do I receive a confirmation of my payment?
After placing your order, you will automatically receive an order confirmation to the e-mail address of your account. It is possible that this e-mail may end up in your spam or junk folder. If you haven’t received an order confirmation, please contact us by e-mail (info@unicraft.be)